N10: Document Error

Our system is having trouble verifying the identity document uploaded. Please upload a high quality image of the document.

When submitting documents, keep these in mind:

• Must be a valid, government-issued identity document that:
  • Includes a photo of the contact
  • Is in color
  • Can be a photo or a color scan
  • Lists the country and/or state of issue
    
  • Includes expiration date
  • Shows individual's date of birth

• Acceptable documents include:
  • Driver License
  • Identification Card
  • Drivers Permit (Learner's Permit)
  • Passport (signed, visible MRZ code)
    
    
• Unacceptable documents include: 
  • Expired
  • Temporary IDs
  • Military IDs
  • Health insurance cards
  • School identification cards
  • Reservation cards
  • Allodial American National identification cards
  • Voter ID card
  • Damaged or voided documents (i.e. voided or hole-punched IDs are unacceptable, minor cracks are acceptable)
    
  • Paper IDs or laminated paper IDs 
  • Screenshots of photos of the identity document will not be accepted

• Both the front and back of the ID must be visible and uploaded
  
  
• Information on the identity document upload must be legible:
  • No glare or flash that makes reading the information difficult
  • Cannot be blurry
  • Photo of individual on ID must be clear and visible
  • All four corners of the document must be visible (laying on dark surface)
  • Fingers are not in the photo (place the ID down on a flat surface and take a picture of it. If you are holding the ID in your hands, this can cause your account approval to be delayed). 
  • The identity document must be in Latin characters
    • Documents that are not in Latin characters must be officially translated. Acceptable documents include:
      • Original document translated by a certified translator and notarized with a stamp or seal of notary and signature of notary in black or blue ink only.
      • Original document translated by a certified translation service company on letterhead (notarization not necessary).
      • The translation must be included with the original and translated document.
        
        
• If the document does not list an address, a Proof of Address is required.

If you have any further questions regarding Prime Trust requirements for identity documents, please reach out to your Account Manager or our support team at support@primetrust.com.